Digital transformation is the cultural, organizational and operational change of an organization, industry or ecosystem through a smart integration of digital technologies, processes and competencies across all levels and functions in a staged and strategic way 

Digital transformation (also DX or DT) leverages technologies to create value and new services for various stakeholders (customers in the broadest possible sense), innovate and acquire the capabilities to rapidly adapt to changing circumstances.​

While DX is predominantly used in a business context, it also impacts other organizations such as governments, public sector agencies and organizations which are involved in tackling societal challenges such as pollution and aging populations by leveraging one or more of these existing and emerging technologies.​

In some countries, such as Japan, digital transformation even aims to impact all aspects of life with the country’s Society 5.0 initiative (which has some similarities with the Industry 4.0 industrial transformation vision).​

Digital transformation is the profound transformation of business and organizational activities, processes, competencies and models to fully leverage the changes and opportunities of a mix of digital technologies and their accelerating impact across society in a strategic and prioritized way, with present and future shifts in mind.​

The development of new competencies revolves around the capacities to be more agile, people-oriented, innovative, customer-centric, streamlined, efficient and able to induce/leverage opportunities to change the status quo and tap into big data and new, increasingly unstructured data sources – and service-driven revenues, with IoT as a vital enabler. Digital transformation efforts and strategies are often more urgent and present in markets with a high degree of commoditization.​

Present and future shifts and changes, leading to the necessity of a faster deployment of a digital transformation strategy, can be induced by several causes, often at the same time, on the levels of customer behavior and expectations, new economic realities, societal shifts (e.g. aging populations), ecosystem/industry disruption and (the accelerating adoption and innovation regarding) emerging or existing digital technologies.​
In practice, end-to-end customer experience optimization, operational flexibility and innovation are key drivers and goals of digital transformation, along with the development of new revenue sources and information-powered ecosystems of value, leading to business model transformations and new forms of digital processes. However, before getting there it’s key to solve internal challenges as well, among others on the level of legacy systems and disconnects in processes, whereby internal goals are inevitable for the next steps.
Digital transformation is a journey with multiple connected intermediary goals, in the end, striving towards ubiquitous optimization across processes, divisions and the business ecosystem of a hyper-connected age where building the right bridges (between front end and back office, data from ‘things’ and decisions, people, teams, technologies, various players in ecosystems etc.) in function of that journey is key to succeed.​

Training progresses under the following main headings and topics;​

• Digitalization and transformation concepts and their perceptual situations that evolve over time​
• Digital transformation building blocks, artificial intelligence, big data, augmented reality, internet of things, conceptual and objective situations, effects and consequences of transformation​
• Service models influenced by smart and connected products and transforming services​
• Human resources working in digital transformation and its effects, digital customer, digital business​
• Competition environment, innovation, changing value creation, data and its effects in digital transformation